Your details. Handled with care.

The information you share.

When you apply for a stay, we request your name, phone or WhatsApp number, optional email, dates and times, accommodation choice, guest count, special notes and interest in meals or laundry. We record your permission to contact you about that application.

A visit enquiry lets you prepare a draft with your contact details, preferred visit time and questions. Preparing the draft does not send it to Monarch One. If you send it through WhatsApp or email, we receive the information you choose to include. Please avoid putting identity documents, payment card details or other unnecessary sensitive information in notes.

How we use your details.

We use enquiry and application details to answer questions, check suitable accommodation, discuss rates, contact you, arrange services and manage a confirmed stay. We may also use relevant records for accounting, resolving disputes, maintaining security and meeting applicable obligations.

Contact permission for a stay application is for that request. It is not an agreement to receive unrelated marketing. Guest feedback is published only with permission to share the agreed text and display name.

Cookies and website storage.

Essential cookies support sign-in and session security where you use account features. The website can also store preferences needed for its operation on your device. These support the service rather than advertising.

You can control cookies and stored site data through your browser. Blocking essential storage may affect sign-in or other features. Basic technical details, such as request time, browser information and network address, may be processed by hosting and security services to operate and protect the website.

Access and service providers.

Authorised Monarch One staff access relevant information to manage enquiries and stays. We use service providers, including Supabase for enabled application and account services, to process and store information on our behalf. Their infrastructure may process data outside Pakistan.

We do not sell guest enquiry details. We share information where needed to deliver an agreed service, with your permission, or when required by applicable law. We limit access according to staff responsibilities and use technical safeguards; no internet service can promise absolute security.

When you open another service.

WhatsApp, email applications, Google Maps and other linked websites operate under their own privacy policies. Clicking a link may share technical details with that provider. Messages you send through those services are also subject to their terms.

The website does not submit a prepared enquiry to those services without your action. Check the recipient and content before sending.

How long we keep information.

We keep enquiry and stay records for as long as needed to handle the request, provide services, maintain appropriate business records or meet legal and accounting requirements. Retention depends on the record and its purpose; there is no automatic deletion promise after a fixed number of days.

Records needed for financial audit or legal obligations may have to remain after a deletion request. Information that is no longer needed is reviewed for deletion or anonymisation.

Your choices and requests.

Contact us to ask what personal details we hold about your enquiry or stay, correct inaccurate information, request deletion where appropriate, or withdraw permission for further enquiry follow-up. We may need to verify that a request comes from the right person.

We will review your request and explain any limits that apply, including necessary accounting or legal records. Withdrawing contact permission can make it difficult to complete an outstanding application; let us know if you would prefer another contact method.

Keeping this policy current.

We may update this policy when the website or our services change. The updated date appears above. Contact the team if you have questions about how your information is handled.

Let’s talk.

For questions about these policies or your stay, contact the Monarch One team.