A stay built on clarity.

Your booking, clearly explained.

These terms cover use of the Monarch One Executive Residence website and requests for stays in Lahore. Your confirmed booking also includes the rates, services and conditions the team provides for your particular stay. Please ask us about anything that is unclear before you accept.

An availability result is a snapshot of the dates and accommodation you selected. A visit enquiry or stay application is a request, not a confirmed reservation. It does not hold a bed or room. Your stay is confirmed only when the team explicitly confirms the arrangement with you.

Dates, beds and rooms.

Choose daily or weekly stays, a twin-sharing bed per guest, or a private room for your group. Check-in and check-out dates and times are shown in Lahore time (PKT). Provide accurate guest numbers, contact information and any arrival requirements.

The team confirms the assigned room or bed, permitted occupancy, AC arrangements and arrival instructions before your stay. An extension or room change depends on availability and revised terms. Contact us if you expect to arrive late or need different times.

Rates and payments.

The team provides the accommodation rate, any deposit, payment method and the charges for selected extras before confirmation. Meals, mess, laundry and other services are included only when expressly agreed. Keep your confirmation and payment receipt.

The website does not collect card payments. Do not send card details, passwords or identity documents in a website notes field. Verify payment instructions directly through our published contact details.

Changes, cancellations and refunds.

Cancellation deadlines, deposit treatment, no-show conditions and any refund eligibility depend on the booking you accept. The team will provide those conditions before confirmation; ask for them in writing. There is no single cancellation deadline or refund percentage for every stay.

Contact us as early as possible if your plans change. Date changes and extensions require availability and may change the price. Any approved refund, its method and expected processing time will be confirmed by the team. If Monarch One cannot provide your confirmed stay, we will contact you to discuss an alternative or return of applicable accommodation payments.

Arriving and sharing the residence.

Ask the team what identification and check-in information are needed before arrival. Guests should respect quiet hours, fellow residents, shared facilities and the access instructions provided by staff. Visitor arrangements must be agreed with the team.

Use rooms, cooking areas and facilities with care. Smoking, pets, gatherings and similar arrangements must be discussed before booking. Report maintenance issues promptly. Any responsibility for damage or additional charges will be discussed with you and supported by the relevant details.

The everyday services.

Dining includes desi and continental options, self-cooking arrangements and monthly mess with room delivery. Tell us about dietary needs before agreeing a meal plan; the team will confirm what can be accommodated. Menus, meal timings and charges are confirmed directly.

Laundry, courtyard badminton and umbrella seating, the on-site prayer space, parking and guarded access are available through residence arrangements. Please ask about access, capacity, timings and service charges. Parking is subject to space and staff allocation; a stay application does not reserve a parking spot.

Using this website.

Use the website for genuine enquiries and applications. Do not submit someone else’s details without permission, attempt unauthorised access or interfere with the service. Tell us if you spot inaccurate information.

Website views help you explore the residence. Confirm the room, facilities, rates and services that matter to your stay with the team. If online availability is unavailable, contact us by phone or WhatsApp. A prepared visit enquiry remains unsent until you send it using your chosen contact channel.

Questions and updates.

If something about your booking or stay is not right, contact the team promptly so we can try to resolve it. These terms do not remove any rights you may have under applicable law.

We may update the website terms as services change. The updated date appears above. A change to the website text does not silently replace the conditions of an already confirmed booking; any change to your agreed stay will be discussed with you.

Let’s talk.

For questions about these policies or your stay, contact the Monarch One team.